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FAQ
Our Popular Questions
Where are you located?
Brooklyn, NY
Which areas do you service?
New York, Brooklyn, Queens, Bronx, Long Island, Staten Island, Yonkers, New Jersey
Is there a limit on the amount of orders you take per week or weekend?
WE ONLY DO 2-3 ORDERS PER WEEKEND, with plans to increase the volume as we grow.
Do you deliver and set-up? Is there a charge?
Yes, we deliver and set up. Delivery and set up goes hand in hand. Yes, we charge for delivery. Click here for delivery rates.
Do you stay at the event?
Yes and No, Yes if we are invited to blog about your event.
Is a deposit required?
Yes. Usually about 50% of the total cost reserves your date. The amount of the deposit isn't important...getting on our calendar is what counts!
Are deposit refundable?
For all cake orders, there is a 50% non-refundable deposit to secure your order. The deposit is applied toward your final payment.
How many designers work on the cakes or cupcakes?
Melissa create, design each cake and every cake from the beginning to the end. Rodney assist when needed due to his years of experience in art and design. Rodney handles the business side of legacy Cakery.
If we choose to pick up our cakes instead of delivery, when do we pick it up?
That is completely up to you! We will be in contact to schedule a pick up time once full payment is made.
Do you ship your products?
Unfortunately, we do not ship our custom cakes or cupcakes outside of our local area. However you can ship LOVE JARS! :) Contact us for more information.
Is there a minimum order to place on cupcakes?
Yes! We limit the number of weekly orders to remain focus and stay consistent. Minimum order is 2 dozen cupcakes.
What flavors of cake or cupcakes do you make?
Lemon, Chocolate, Vanilla, Marbled, Strawberry, Red Velvet, German, Carrot, Pumpkin Spice, Pistachio, Banana Walnut, Chocolate Chip, Coconut, Death by Chocolate, Strawberry Shortcake, Pineapple
Are LEGACY CAKERY products nut-free?
Most of our flavors do not contain nut ingredients but we bake all of our cupcakes in our home kitchen where nut ingredients are used.
Is LEGACY CAKERY cake and cupcake gluten free?
No, but we are working on gluten free products
What type of payment does LEGACY CAKERY accept for orders or deposits?
We accept payments through PayPal, Chase Quick Pay, Bitpay and TD Bank pop money and our all time favorite CASH.
We are working on future payment types.
We are working on future payment types.
How do I contact you?
Please contact us through email at legacycakery@gmail.com if possible, but we are available on the phone at 347.762.0403, but ONLY ON WEDNESDAY, FRIDAY, SATURDAYS & SUNDAY. Email is always the quickest ways to contact us and you can always text us.
Do you take last minute orders?
Yes, if schedule permits. However the client will have to pay the full balance upon receiving the invoice.
What are the price ranges?
Pricing is determined by unique variables, including serving size and custom design.
Our custom cakes start at $250 (approximately 8-10 servings) Larger more complicated or detailed cakes start at $350 and up. Request a price quote here.
Our custom cakes start at $250 (approximately 8-10 servings) Larger more complicated or detailed cakes start at $350 and up. Request a price quote here.
How much time is required to place custom cake orders?
3-5 weeks prior to your event date
LOVE JARS QUESTIONS
What is a LOVE JARS?
The concept originally originated from loving clients who referred our cakes to friends and family out of New York State.
Transport was a problem due to the delicate nature of cake. However, we were able to overcome this obstacle thanks to Melissa who thought about the mighty Mason Jars.
We took this concept and refined it and created LOVE JARS by Legacy Cakery in 2019.
Transport was a problem due to the delicate nature of cake. However, we were able to overcome this obstacle thanks to Melissa who thought about the mighty Mason Jars.
We took this concept and refined it and created LOVE JARS by Legacy Cakery in 2019.
Yes, our shipping order is a minimum of 3 Love Jars.
LOVE JARS come in the quantity of 3, 6 and 12 per shipping order.
LOVE JARS come in the quantity of 3, 6 and 12 per shipping order.
How long do LOVE JARS stay fresh?
Enjoy LOVE JARS for 6 months in the freezer and up to 2 weeks in the refrigerator.
Do I have to refrigerate my LOVE JARS?
Yes. LOVE JARS contain dairy and must be refrigerated. They can stay on display for up to a few hours.
Are LOVE JARS nut-free for allergies?
Most of our flavors do not contain nut ingredients but we bake all of our cupcakes in our home kitchen where nut ingredients are used.
Are LOVE JARS shipped frozen?
LOVE JARS are shipped in 1-3 days on ice. Make sure to refrigerate upon arrival.
Does LOVE JARS deliver to my city?
Yes! We ship nationally (in the U.S.) so everyone can enjoy Love Jars.
DELIVERY ALERT: Expected Delivery Changes for Priority Mail due to COVID 19.
Priority Mail’s two and three day service commitments now will be extended to three and four days respectively. Customers will continue to receive product tracking. Additional ice pack will be added to orders to accommodate these changes. Thank you!
DELIVERY ALERT: Expected Delivery Changes for Priority Mail due to COVID 19.
Priority Mail’s two and three day service commitments now will be extended to three and four days respectively. Customers will continue to receive product tracking. Additional ice pack will be added to orders to accommodate these changes. Thank you!
Can I pick up an order of LOVE JARS?
Yes, Pick up is FREE. Pickup prep time is 2 business days
Is there a ReFund Policy?
There is strictly no refunds. We will replace a new LOVE JARS if found the jar is defected or ruin. Subjected to how the customer handled the jar.
Are LOVE JARS microwavable?
No, our jars are not microwaveable and should not be used with hot food or liquids.
love jars shipping orders
What is a Shipping Order
Shipping Orders are orders that are shipped nationwide to all 50 states via usps
How can I place my Shipping Order?
Shipping Orders can be placed online
How far in advance do I need to place my Shipping Order?
We recommend choosing an arrival date 3-5 days in advance. Sometimes high order volume (esp. during the holidays) or weather conditions can make USPS operational schedule a little crazy!
